Shipping policy

SHIPPING - AUSTRALIA

• Standard Shipping on all Australian orders FREE
• Express Shipping on all Australian orders $9.95 

SHIPPING - INTERNATIONAL

• Standard Shipping on all International orders $19.95 AUD

DELIVERY TIME

AUSTRALIA

Estimated Express Shipping delivery timeframe: 1-2 business days

Estimated Standard Shipping delivery timeframes to Metro areas are as follows:

• Adelaide (SA): 1-2 business days
• Melbourne (VIC): 2-3 business days
• Sydney (NSW): 3-4 business days
• Brisbane (QLD): 3-4 business days
• Canberra (ACT): 3-4 business days
• Perth (WA): 5-7 business days
• Hobart (TAS): 4-5 business days
• Darwin (NT): 5-7 business days

INTERNATIONAL:

Estimated Standard Shipping delivery timeframes to Metro areas are as follows:

• New Zealand: 5-7 business days
• USA & Canada: 7-13 business days
• UK & Ireland: 7-11 business days
• Major Europe (e.g., Germany, France, Italy): 7-11 business days
• Asia (e.g., China, Japan, South Korea): 7-11 business days
• Pacific Islands (e.g., Fiji, Vanuatu, Papua New Guinea): 7-11 business days
• Rest of World: 10-20 business days (varies greatly depending on the destination)

Delivery times supplied are a best estimate provided by Aus Post and express/star track and HARRY AUSTIN cannot be liable for any unavoidable delivery delays out of our control.

DISPATCH + PROCESSING

All orders placed by 2pm AEST Monday – Friday will be dispatched on the same day.

Orders placed after this time will dispatch the following business day.

All orders are dispatched from our warehouse in Adelaide, South Australia using Australia Post parcel and express/star track service. 

TRACKING

• Once your order is received an order confirmation email will be sent to your email address containing a tax invoice and order ID number.
• Orders are dispatched Monday - Friday (same day for orders placed by 2pm AEST). When your order ships from our warehouse Express Fulfillment, you will receive another email containing your tracking ID and a link to view the progress of your parcel. 
• All orders are assigned the instructions "signature on delivery".

PRE-ORDERS: 

Please note, this pre-order due date is an approximation, as we are unable to control shipping timeline. Products may arrive up to 10 days earlier or later than suggested date.. Thank you for your patience and understanding.

Once re-stocked bags arrive at warehouse, orders will be dispatched in priority as orders are received. We will endeavour to dispatch within 1 business day of bags arriving at Warehouse.

If you order multiple items and one of your items is a pre-order product, the entire order will be held until all items are available and will be shipped together once the preorder item arrives. If you'd like to request your order be "split" and sent separately, please email our team at info@harryaustinbags.com. We will do our best to accommodate your request, but depending on product, location and time of year this may not be possible.

DUTY + TAXES

For international orders, please be aware duties and taxes is something that is outside of our control and varies in cost from country to country. If you're concerned, we would recommend getting in touch with your local customs office so you're not surprised if there is any unexpected shipping charges at your end. Many packages are held by the local post office until customs duties are paid. If your package has not been delivered within 15 business days please contact your local post office. Customer agrees to take responsibility for claiming package.

Please see our Frequently Answered Questions page for more information on Shipping.