Shipping policy


SHIPPING - AUSTRALIA

  • Standard Shipping on all Australian orders FREE
  • Express Shipping on all Australian orders $20

DELIVERY TIME

AUSTRALIA

Estimated Express Shipping delivery timeframe: 1-2 business days

Estimated Standard Shipping delivery timeframes to Metro areas are as follows:

  • Adelaide (SA): 1-2 business days
  • Melbourne (VIC): 2-3 business days
  • Sydney (NSW): 3-4 business days
  • Brisbane (QLD): 3-4 business days
  • Canberra (ACT): 3-4 business days
  • Perth (WA): 5-7 business days
  • Hobart (TAS): 4-5 business days
  • Darwin (NT): 5-7 business days

Delivery times supplied are a best estimate provided by Aus Post and Express/StarTrack, and HARRY AUSTIN cannot be liable for any unavoidable delivery delays outside of our control.

DISPATCH + PROCESSING

All orders placed by 2pm AEST Monday – Friday will be dispatched on the same day.

Orders placed after this time will dispatch the following business day.

All orders are dispatched from our warehouse in Adelaide, South Australia using Australia Post Parcel and Express/StarTrack services.

TRACKING

  • Once your order is received an order confirmation email will be sent to your email address containing a tax invoice and order ID number.
  • Orders are dispatched Monday - Friday (same day for orders placed by 2pm AEST). When your order ships from our warehouse Express Fulfillment, you will receive another email containing your tracking ID and a link to view the progress of your parcel.
  • All orders are assigned the instructions "signature on delivery".

PRE-ORDERS:

Please note, this pre-order due date is an approximation, as we are unable to control shipping timeline. Products may arrive up to 10 days earlier or later than the suggested date. Thank you for your patience and understanding.

Once re-stocked bags arrive at the warehouse, orders will be dispatched in priority as orders are received. We will endeavour to dispatch within 1 business day of bags arriving at the warehouse.

If you order multiple items and one of your items is a pre-order product, the entire order will be held until all items are available and will be shipped together once the pre-order item arrives. If you'd like to request your order be "split" and sent separately, please email our team at customercare@harryaustinbags.com. We will do our best to accommodate your request, but depending on product, location and time of year this may not be possible.

Please see our Frequently Answered Questions page for more information on Shipping.