Frequently Asked Questions

WITHIN AUSTRALIA
Free Standard Shipping Australia wide
Express Shipping $9.95

INTERNATIONAL
Flat Rate $19.95

Yes we offer Express Shipping (2-3 business day delivery) at a flat cost of $9.95

Yes! We ship worldwide.

We offer a flat rate of $19.95 AUD.

We also have a currency converter in the top right-hand-side of our website, which will convert your order from AUD to USD, CAD, GBP, EUR or JPY.

DOMESTIC
Yes.

INTERNATIONAL
Yes we can deliver to these locations.

• Once your order is received an order confirmation email will be sent to your email address containing a tax invoice and order ID number.
• Orders are dispatched Monday - Friday (same day for orders placed by 2pm AEST). When your order ships from our warehouse Express Fulfillment, you will receive another email containing your tracking ID and a link to view the progress of your parcel. 
• All orders are assigned the instructions "signature on delivery".

Estimated Standard Shipping delivery timeframes to Metro areas are as follows:

DOMESTIC

• Adelaide (SA): 1-2 business days
• Melbourne (VIC): 2-3 business days
• Sydney (NSW): 3-4 business days
• Brisbane (QLD): 3-4 business days
• Canberra (ACT): 3-4 business days
• Perth (WA): 5-7 business days
• Hobart (TAS): 4-5 business days
• Darwin (NT): 5-7 business days

These estimates assume standard parcel delivery without any express or priority services. Delays may occur due to external factors such as weather, public holidays, or COVID-19 restrictions.

INTERNATIONAL

• New Zealand:5-7 business days
• USA & Canada:7-13 business days
• UK & Ireland:7-11 business days
• Major Europe (e.g., Germany, France, Italy):7-11 business days
• Asia (e.g., China, Japan, South Korea): 7-11 business days
• Pacific Islands (e.g., Fiji, Vanuatu, Papua New Guinea):7-11 business days
• Rest of World:10-20 business days (varies greatly depending on the destination)

Yes you will have to pay these charges. This is something that is outside of our control and varies in cost from country to country. We are unable to mark orders as gifts to avoid paying duties and cannot reimburse this fee. 

If you're concerned we would recommend getting in touch with your local customs office so you're not surprised if there is any unexpected shipping charges at your end. Many packages are held by the local post office until customs duties are paid. If your package has not been delivered within 15 business days please contact your local post office. It is the customers responsibility for claiming the package.

Yes. HARRY AUSTIN guarantees that you are ordering a quality product that is impeccably crafted from the finest of materials. While we ask that you carefully consider your purchase/s with us, we also understand that sometimes your purchase is not what you expected... To help you shop with confidence, we offer Easy Returns. If you are not 100% satisfied with your purchase, we are happy to offer you a FULL REFUND within the first 14 days. The item must be in the original condition in which it was shipped. See full Refund Policy for more details on conditions and returns process.

STEP 1 –SUBMIT RETURN/ EXCHANGE REQUEST:

1. Log in to your Account Area
2. In the Email field, enter your email address used for purchase, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return/exchange for
6. If your order has more than one item, then select the items that you want to return.
7. Select a return/exchange reason and add a note for the store.
8. For exchanges, please select "exchange" as your reason and add a note that details the item you wish to exchange for (product name and colour). Note we only exchange for same value items, which are in stock. Return shipping of exchanges will also be at the customer expense, however delivery of the exchanged product will be FREE OF CHARGE.
9. Click Request return.

We DO NOT accept returns on sale item/s or the Handbag Revival Collection. Sale items are final sale and cannot be returned or exchanged.

We do not recommend using any treatments on our leather bags, the leather comes pre-treated

The Baby Bag Converter and removable Padded Changing Mat included are not machine washable. However, they are made from easy wipe down Nylon material. Simply use a damp cloth or baby wipe. Do not wash in washing machine or soak in water.

The Baby Bag Converter can easily be cleaned of crumbs and mess by removing it from your Florence Tote or handbag and shaken upside down.

We provide a 6 month warranty from time of purchase on all of our leather handbags, excluding items listed as Final Sale and the Handbag Revival collection.

HOW TO CLAIM WARRANTY ON HANDBAG?

We stand behind the products we create. If you believe your handbag has a manufacturing defect, we apologise and will do what we can to rectify the situation as soon as possible.

1. Email us at info@harryaustinbags.com within 6 months of purchase with the subject “WARRANTY” providing your full name, order number, delivery instructions (eg. Authority to leave returned package at front/ back door) and photos of the suspected issue. Warranty claims require a proof of purchase, including items that have been gifted.

2. Once our team has received your claim, if the covered item proves to be defective in material or craftsmanship under normal use, we will arrange for your item to be repaired or replaced free of charge. All warranty claims will be at the discretion of HARRY AUSTIN management.

3. If the claim is approved, we will arrange to have your bag repaired free of charge, including packaging and shipping to and from the repair workshop.

4. When posting your items, we strongly recommended you retain proof of posting and will not be held accountable for misplaced items. 

5. Depending on where you live, the time it may take for your product to be repaired may vary however we aim for approximately 10 working days turn-around time, from the time we have received your Handbag.

6. If your item is out of the warranty period, please email us and we will refer you onto our recommended and closest repair provider.

For the purchase of products on our website, we accept the following payment methods:

1. Credit Cards (including Visa, MasterCard, American Express)
2. Paypal Gift Cards (coming soon)
3. Afterpay (Australia only)
4. Apple pay and Shopify pay

ALL YOU NEED IS:

* An Australian debit or credit card
* To be over 18 years of age
* To live in Australia

TO USE THIS SERVICE: 

* Add your items to your bag and checkout as normal
* In checkout select Afterpay as your payment method
* Enter your details with Afterpay and you’re done!
* Your payment schedule will be emailed to you

OTHER THINGS TO NOTE:

* The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
* Your payment schedule will be emailed to you.
* If you wish to return your items (within the Terms of our Refund Policy), the payment plan can be cancelled.
* If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

There are three common causes for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay. These causes are listed below:

1. Incomplete customer information. Please ensure that both of the following customer information fields are configured as mandatory:
* First name.
* Email address.
- See Shopify Pre-Integration Checks for additional information.

2. Invalid order amount.
A customer’s Afterpay transaction will not be approved should the order total be:
* Below the merchant minimum order value.
* Above the merchant maximum order value. Please note - for first time Afterpay customers – your maximum amount is $500. Therefore, as a first time Afterpay customer you will unfortunately not qualify for the cost of the Florence Tote, as it is greater than this value.

3. In a non-supported currency. Afterpay only supports payments within Australia.

As such, the customer will be returned to the Shopify checkout page.

* You can first review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support.

*If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

Both! If or when the need arises - our leather Bags convert into organised baby bags with the addition of our tailor made Mum Accessories. Pieces are sold separately or can be purchased together as a Baby Bag Bundle.

To see how our bags convert into baby bags click HERE.

Yes, the Baby Bag Converter fits into many large and oversized handbags such as the Louis Vuitton Neverfull MM, Louis Vuitton Neverfull GM and the State of Escape Tote. See Our Fave 5 Handbags for the Baby Bag Converter article. 

See more details on product sizing and fit by clicking HERE.

Yes! The Baby Bag Converter was custom designed by HARRY AUSTIN specifically to fit inside of the Florence Tote.