The creative direction for every Harry Austin bag begins with our Australian design team, who collaborate with Italian fashion designers to refine each collection. 

We source our premium leather from Italy, selecting materials for their exceptional quality, character and finish. The leather is then handcrafted by our specialist manufacturing partner in China, chosen for their expertise in luxury leather goods, meticulous craftsmanship and consistently high standards.

Every Harry Austin bag reflects the combination of Australian design, Italian materials and skilled craftsmanship, creating pieces designed to be carried and loved for years to come.

Yes. Unless stated otherwise, sale items are eligible for complimentary returns.

In the very rare event that your Harry Austin order arrives faulty, damaged or incorrect, please contact us before submitting a return. Email customercare@harryaustinbags.com with your order number, a brief description of the issue and clear photographs of the item. We'll work with you to resolve the matter as quickly as possible.

Complimentary standard shipping is available on all Australian orders. Express shipping is available for $20 AUD.

Once your order has been dispatched, we'll email your tracking details so you can follow its journey. All Australian orders require a signature on delivery.

Australian metro deliveries generally arrive within 2–5 business days, while regional deliveries usually take 3–10 business days. Delivery timeframes are estimates and may vary.

Yes. International standard shipping is available for a flat rate of $19.95 AUD.

Most international orders arrive within approximately 7–20 business days, depending on the destination and local postal service. Delivery timeframes are estimates and may vary due to customs processing or local postal services.

International orders may be subject to duties, taxes or customs charges upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the customer. For information about charges that may apply in your country, we recommend contacting your local customs office before placing your order.

Yes. International orders may be returned for a refund, provided they meet our return requirements. Return shipping is arranged and paid for by the customer. Exchanges and complimentary returns are available for Australian orders only.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.

Yes. Afterpay is available to eligible Australian customers.

Please contact us as soon as possible at customercare@harryaustinbags.com. While we'll always do our best to accommodate changes, orders that have already commenced processing may not be possible to amend.

Yes. Harry Austin handbags are crafted from premium Italian natural grain leather, selected for its beautiful texture, lasting quality and the way it develops character over time. Every hide is unique, with natural variations in grain and colour that make each bag individual.

Harry Austin bags are designed in Australia, drawing inspiration from the enduring principles of Italian craftsmanship.

The Florence Tote comfortably fits a laptop up to the size of a 15-inch MacBook, making it an ideal companion for work, travel and everyday life. We recommend comparing your device measurements with those listed on the product page before ordering.

Each Harry Austin bag is designed with a different way of living in mind. Choose the Florence Tote for carrying more throughout your day, the Milano Shoulder Bag for an elegant everyday companion or the Venice Bum Bag for hands-free versatility.

Natural grain leather is beautifully individual. Subtle variations in grain, texture and colour are part of its character and reflect the authenticity of the material.

Gently wipe your bag with a soft, dry cloth after use and avoid prolonged exposure to moisture, direct sunlight and heat. With thoughtful care, Italian leather will age beautifully over time.

Yes, provided it is suitable for natural grain leather. We recommend testing it on a small, hidden area first and following the manufacturer's instructions carefully.

Blot away excess moisture with a clean, dry cloth and allow the bag to air dry naturally. Avoid rubbing the surface or using direct heat.

Store your bag in its dust bag in a cool, dry place away from direct sunlight. Filling it lightly with tissue paper will help maintain its shape between wears.

Yes. Italian natural grain leather softens and develops a beautiful patina with use. These subtle changes are part of its character, making every Harry Austin bag a unique reflection of the life it accompanies.

If your bag requires repair, we recommend contacting Sole Heeled, who offer a comprehensive luxury handbag repair service. https://soleheeled.com.au/services/handbag-repair

Choose from our online chat, the contact form on our Contact Us page or email customercare@harryaustinbags.com. We're here to assist with orders, delivery, returns and product enquiries.

Our Customer Care team is available Monday to Thursday, 9.00 am–5.00 pm AEST.